Intermittent Issues with Support Portal

Incident Report for KEV Group

Resolved

This incident has been resolved.

Posted Sep 16, 2026 - 10:23 EDT

Investigating

We’re currently experiencing intermittent issues with our Support Portal due to disruptions affecting the platform that powers it. As a result, you may have difficulty accessing the Support Portal to view knowledge articles and announcements or submit support cases through the webform.

Please note there is no impact to the SchoolCash Accounting and SchoolCash Online platforms.

While this issue is ongoing, we encourage you to submit support cases via email at Support@schoolcash.kevgroup.com

We will update the status page as soon as additional information becomes available.

We apologize for the inconvenience and appreciate your patience as we work through this issue.

Posted Sep 16, 2026 - 09:28 EDT

This incident affected: Canada (SchoolCash Suite, SchoolCash Accounting only) and USA (SchoolCash Suite, SchoolCash Accounting Only).